Shipping policy

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Dropshipping Policy

At Aurelias.store, we proudly operate as a dropshipping-based business to offer you a wider range of high-quality products without the heavy retail markup. Please read the following to understand how our process works.

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How Dropshipping Works

We work directly with trusted global suppliers and manufacturers to ship products directly from their warehouses to your doorstep. This allows us to offer exclusive designs and keep prices competitive, while reducing unnecessary environmental waste from extra handling and storage.

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Shipping Times

Because our items are shipped from international warehouses (primarily in Asia and Europe), please allow:

• Processing Time: 1–5 business days
• Shipping Time:
  
• UK: 6–12 business days
• USA/Canada: 7–15 business days
• Europe: 6–14 business days
• Australia/NZ: 7–16 business days
• Other countries: 10–20 business days
• 
  

Note: These are average estimates. During high-volume periods, slight delays may occur.

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Customs & Import Taxes

Buyers are responsible for any customs or import taxes that may apply in their country. We are not responsible for delays due to customs.

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Returns & Refunds

We want you to love your order! While we do not accept returns due to preference (e.g., “change of mind”), we do offer refunds or replacements in the following cases:

• Items arrived damaged or defective
• Order never arrived after the estimated time frame
• Wrong item received

To request a refund or replacement, contact us within 7 days of delivery at [your support email].

Please include your order number and clear photos of any issues.

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Need Help?

If you have any concerns about your order or shipping times, our customer service team is here to help! Just reach out at info@aurelias.store.